Privacy Policy

This Privacy Policy explains how we may collect and use information that you provide us, and your rights in relation to that information.

Please read this policy carefully. Your use of our online services or your provision of information to us constitutes your acknowledgment of the terms of this Privacy Policy. Please do not send us any of your information if you do not want it to be used in the ways described in this Privacy Policy.   

Information we collect 

a) Voluntary information

We will collect and process information about you if you voluntarily provide us with such information in connection with the following:

  • filling in a form on our website;
  • filling in a physical registration card;
  • contacting us by telephone or face to face;
  • sending us a letter, e-mail or social media message;
  • subscribing to receive a service from us (e.g., a newsletter, blog or by following us on social media);
  • requesting promotional information from us (e.g., information about any of our good or services including gift cards);
  • participating in a survey, competition or prize draw; or
  • contributing content to us 

The types of information we may obtain include:

  • your name, gender, home and work contact details, business title, e-mail address, telephone number, date and place of birth, nationality;
  • details of food allergies/dietary requirements and special requests made (for example, relating to a disability) you provide to us;
  • passport and visa information, payment information, travel history and details of joint travellers;
  • dates of your stay and associated charges;
  • purchase or delivery of products or services;
  • reviews and opinions about our brand, products and services;
  • or information we receive about you from any third parties through whom you have booked your arrangements; 

We do not collect “sensitive information” (e.g., information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) unless it is volunteered by you.

We may use medical or other sensitive data provided by you to better serve and meet your needs (but under no circumstances will we process any sensitive data for marketing and/or profiling purposes). Such sensitive information is only shared with our third party service providers (acting as data processors) for the purpose of providing the services you request. By making such special requests or notifying us of such preferences, you agree to us sharing your information in this way. 

b) Automated information.

When you visit our website, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Such information may comprise the following information:

  • Date and time;
  • Originating IP address;
  • Domain name;
  • Type of browser and operating system used (if provided by the browser);
  • URL of the referring page (if provided by the browser);
  • Object requested;
  • Completion status of the request;
  • Geographic location; or
  • Language preferences.  

We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy. We may share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorized to use such information for any other purposes. We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials. We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

Typically, we will use and process your information to:

  • help us create content that is relevant to our visitors;
  • make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you;
  • provide you with information, products or services that you request from us or which we feel may interest you;
  • assess and help us understand general trends and patterns relating to our business;
  • provide for the safety and security of our guests and visitors;
  • manage general record keeping;
  • enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites;
  • enable you to make reservations, buy gift cards and make payments;
  • meet any legal and/or regulatory requirements;
  • provide the products or services you request from us; and
  • improve our products and services and to ensure our products and services are of interest to you.

You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to a copy of the information we hold about you, update, withdraw, amend or correct the information, and in some circumstances you may object to our use of your information. You also have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us. You will find our contact details at the end of this policy. To help protect your privacy and maintain security, we may take steps to verify your identity before do any act. Please note that if you opt out as described above, we will not be able to remove your information from the databases of third parties with whom we have already shared your information, with your consent. You should contact such third parties to opt out directly.

We may transfer to and store the information we collect about you in countries other than the country in which the information was originally collected, including the United States, Canada or other destinations outside the European Economic Area (“EEA”). Those countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect the information as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of information to countries outside the EEA. By submitting your information to us, you agree to this transfer, storing and processing.

We take information and system security very seriously and we strive to comply with our obligations at all times. However no web or email transmission is ever totally protected or mistake free. For example, email sent out to or from the Website may not be protected. You must take unique care in deciding what info you send to us by means of email. For your own protection, we encourage you not to include sensitive personal information, credit card or similar data in any e-mails you send us or our staff.

We only retain your information for as long as needed to fulfill the purposes for which it is collected, unless otherwise provided by law. The length of time we keep your information will vary depending on the obligations we need to meet.

Our websites may provide links to or include links from other websites for your convenience and information. These websites operate independently from us. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

Access to this website involves the use of cookies, even though it would work without them. We use cookies and similar tracking technologies, such as pixels and web beacons to gather information about the visitors to our websites (as they enable us to improve our websites and deliver a better and more personalised service). Please note that we do not collect any personal information using cookies nor do we install any application on your device by the use of cookies. The only way in which a user’s personal details can be included in a cookie file is if the user personally supplies this information to the server. When you access our websites you will receive a clear notice advising you that the website you are visiting intends to use cookies and that: i. by continuing to use the website you consent to their use; or ii. you must click an “I accept” box in order for cookies to be placed.

Unless you have adjusted your browser setting so that it will refuse cookies from our websites, our system will issue cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org, www.youronlinechoices.eu. Please note, however, that without cookies you may not be able to take full advantage of all our websites features.


Google Advertising

Google AdSense
On our website, we use Google AdSense, a web advertising service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), with your consent. Google AdSense uses cookies, which are text files placed on your computer to help the website analyse how users use the site. In addition, Google AdSense also uses web beacons (small invisible graphics) to collect information, through the use of which simple actions such as visitor traffic on the website can be recorded, collected and evaluated. The information generated by the cookie and / or web beacon (including your IP address) about your use of the website will generally be transmitted to and stored by Google on one of its servers. This may also involve transmission to the servers of Google LLC in the USA.
Google uses the information thus obtained to carry out an evaluation of your usage behaviour with regard to the AdSense ads. The IP address transmitted by your browser in the context of Google AdSense will not be merged with other Google data. The information collected by Google may be transferred to third parties if this is required by law and/or if third parties process this data on behalf of Google.
The described processing of data is carried out in accordance with Art. 6 para. 1 lit. f of the GDPR for the purpose of targeting the user by third parties advertisers whose ads are displayed on this website on the basis of the evaluated user behaviour. This processing also serves our financial interest in exploiting the economic potential of our website by displaying personalised third-party advertising content in return for payment.
You can obtain further information about Google's data protection policy at the following Internet address: https://policies.google.com/privacy?hl=en-GB&gl=de
You can permanently disable cookies for ad preferences by setting your browser software to prevent them, or you can download and install the browser plug-in available at the following link:
https://support.google.com/ads/answer/7395996?hl=en-GB
Please note that certain functions of this website may not be available or may be restricted if you have deactivated the use of cookies.
As far as legally required, we have obtained your consent in accordance with Art. 6 para. 1 lit. a of the GDPR for the processing of your data as described above. You can revoke your consent at any time with future effect. To exercise your right of revocation, deactivate this service in the Cookie Consent Tool provided on the website or alternatively follow the option described above to make an objection.

What third party vendors can access my data?
The following third party vendors can use your data to provide services:

Google, Aarki, Adacado, Adara Media, ADEX, Adform, Adikteev, AdLedge, Adloox, Adludio, AdMaxim, Admedo, Admetrics, Adobe Advertising Cloud, AdTriba, advanced STORE GmbH, Adventori, advolution.control, Akamai, Amazon, Amobee, Analights, AppLovin Corp., AppNexus (Xandr) Inc, Arrivalist, Ask Locala (F.K.A Fusio by S4M), AudienceProject, Aunica, Avocet, Bannerflow, Basis Technologies, Batch Media, BDSK Handels GmbH & Co. KG, Beeswax, Betgenius, Blismedia, Bombora, Booking.com, C3 Metrics, Cablato, Celtra, Cint, Clinch, Cloud Technologies, Cloudflare, Commanders Act, comScore, Crimtan, Criteo, CUBED, DataXu, Demandbase, DENTSU, Dentsu Aegis Network, Digiseg, DMA Institute, DoubleVerify, Dstillery, Dynata, EASYmedia, eBay, ebuilders, Effinity, emetriq, Ensighten, Epsilon, Essens, Evidon, Exactag, Exponential, Facebook, Flashtalking by Mediaocean, Fractional Media, Gemius, GfK, GP One, GroupM, gskinner, Haensel AMS, Havas Media France - DBi, hurra.com, IBM, Ignition One, Impact, Improve Digital, Index Exchange, Innovid, Integral Ad Science, intelliAd, IPONWEB, Jivox, Kantar, Kochava, LifeStreet, Liftoff, LiveRamp, Localsensor, LoopMe, Lotame, Macromill group, Magnite, MainADV, Manage.com, Marketing Science Consulting Group, Inc., MediaMath, MindTake Research, Mobitrans, Mobpro, Moloco Ads, MSI-ACI, Nano Interactive, Navegg, Neodata Group, NEORY GmbH, Netflix, Netquest, Neural.ONE, Neustar, NextRoll, Inc., Nielsen, numberly, Objective Partners, Omnicom Media Group, On Device Research, OneTag, OpenX Technologies, Optomaton, Oracle Data Cloud, OTTO, PERMODO, Pixalate, Platform161, Primis, Protected Media, Publicis Media, PubMatic, PulsePoint, Quantcast, Rackspace, Rakuten Marketing, Relay42, Remerge, Resolution Media, Resonate, RevJet, Roq.ad, RTB House, Salesforce DMP, Scenestealer, Scoota, Seenthis, Semasio GmbH, SFR, Sift Media, Simpli.fi, Sizmek, Smaato, Smadex, Smart, Smartology, Sojern, Solocal, Sovrn, Spotad, STRÖER SSP GmbH, TabMo, Taboola, TACTIC™ Real-Time Marketing, Teads, TEEMO, The Trade Desk, Tradedoubler AB, travel audience – An Amadeus Company, Travel Data Collective, TreSensa, TripleLift, TruEffect, TrustArc, UnrulyX, usemax (Emego GmbH), Verve Group, Videology, Vimeo, Virtual Minds, Vodafone GmbH, Waystack, Weborama, White Ops, Widespace, Wizaly, Yahoo, ZMS

Use of Google Ads conversion tracking

On our website, we use the Google Ads online advertising program and, within the scope of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google") with your consent. We use the Google Ads service to draw attention to our attractive offers with the help of advertising media (Google Adwords) on external websites. We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. Our aim is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred.
The conversion tracking cookie is set when a user clicks on an ad placed by Google Ads. Cookies are small text files that are stored on your device. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognise that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Therefore, cookies cannot be tracked across Google Ads customers' websites. The information collected using the conversion cookie is used to generate conversion statistics for Google Ads customers who have opted in to conversion tracking. Clients will learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that personally identifies users. If you do not wish to participate in the tracking, you can block this use by deactivating the Google conversion tracking cookie via your internet browser under the keyword "user settings". You will then not be included in the conversion tracking statistics. We use Google Ads based on our legitimate interest in targeted advertising in accordance with Art. 6 para. 1 lit. f of the GDPR. In the context of the use of Google Ads, there may also be a transmission of personal data to the servers of Google LLC in the USA.
You can obtain further information about Google's data protection policy at the following Internet address: https://policies.google.com/privacy?hl=en-GB
You can permanently object to the setting of cookies by Google Ads conversion tracking by downloading and installing the Google browser plug-in available at the following link:
https://support.google.com/ads/answer/7395996?hl=en-GB
Please note that certain functions of this website may not be available or may be restricted if you have deactivated the use of cookies.
As far as legally required, we have obtained your consent in accordance with Art. 6 para. 1 lit. a of the GDPR for the processing of your data as described above. You can revoke your consent at any time with future effect. To exercise your right of revocation, deactivate this service in the Cookie Consent Tool provided on the website or alternatively follow the option described above to make an objection.

Google Marketing Platform
On our website, we use the online marketing tool Google Marketing Platform of the operator Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("GMP") with your consent.
GMP uses cookies to place ads that are relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads more than once. By means of a cookie ID, Google records which ads are placed in which browser and can thus prevent them from being displayed more than once. The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 para. 1 lit. f of the GDPR.
In addition, GMP can use cookie IDs to record conversions that are related to ad requests. This is the case, for example, when a user sees a GMP ad and later, using the same browser, visits the advertiser's website and makes a purchase via this website. According to Google, GMP cookies do not contain any personally identifiable information.
Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our knowledge as follows: Through the integration of GMP, Google receives the information that you have visited the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider may obtain and store your IP address. In the context of the use of GMP, personal data may also be transmitted to the servers of Google LLC in the USA.
If you wish to object to participation in this tracking procedure, you can deactivate cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com, (see https://www.google.de/settings/ads, whereby this setting will be deleted when you deactivate your cookies. Alternatively, you can contact the Digital Advertising Alliance at www.aboutads.info for information about setting cookies and to set your desired preferences. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.
You can obtain further information on the data protection provisions of GMP by Google at the following Internet address: https://policies.google.com/privacy?hl=en-GB
As far as legally required, we have obtained your consent in accordance with Art. 6 para. 1 lit. a of the GDPR for the processing of your data as described above. You can revoke your consent at any time with future effect. To exercise your right of revocation, deactivate this service in the Cookie Consent Tool provided on the website or alternatively follow the option described above to make an objection.

Google Tag Manager
This website uses Google Tag Manager. This service allows website tags to be managed via an interface. The Google Tag Manager itself does not set cookies, only tags and does not collect any personal data. The service triggers other tags, which in turn may collect data. However, Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.


Google Analytics 4

This website uses Google Analytics 4, a service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), to analyse the website activity.
While using Google Analytics 4, it is standard practice to employ the so-called "cookies". Cookies are text files that are stored on your terminal device and facilitate an analysis of your website activity. The information collected by cookies about your website activity (including the IP address transmitted by your terminal device, truncated by the last digits, as explained below) is usually transmitted to a Google server and stored and processed there. This may also lead to the transmission of information to the servers of Google LLC, which is based in the USA, and to further processing of the information there.
When using Google Analytics 4, the IP address transmitted by your terminal device during your browsing of the website is always collected and processed automatically and by default only in an anonymised manner, so that the information collected cannot be directly traced back to a person. This automatic anonymisation is carried out by Google by truncating the IP address transmitted by your terminal device to the last few digits within member states of the European Union (EU) or other contracting states to the Agreement on the European Economic Area (EEA).
Google uses this and other information on our behalf to evaluate your website activity, compile reports on your website activity and usage patterns, and to provide other services relating to your website activity and internet usage. In this context, the IP address transmitted and truncated by your terminal device within the scope of Google Analytics 4 will not be merged with other data from Google. The data collected in the context of the use of Google Analytics 4 will be stored for 2 months and then deleted.
Google Analytics 4 also facilitates the creation of statistics containing statements about the age, gender and interests of website users on the basis of an evaluation of interest-based advertising and with the aid of information from third-party providers via a special function known as "demographic characteristics". As a result, it is possible to determine and distinguish between groups of website users in order to optimise the targeting of marketing measures. However, data collected via the "demographic characteristics" cannot be assigned to a specific person and thus also not to an individual. All data collected via the "demographic characteristics" function is kept for two months and then deleted.
All of the processing described above, namely the setting of Google Analytics cookies for the storage and reading of information on the end device used by you for the website activity, will only take place if you have given us your express consent to do so pursuant to Art. 6 para. 1 lit. a of the General Data Protection Regulation (GDPR). Without your consent, Google Analytics 4 will not be used during your website activity. You can revoke your consent at any time with future effect. To exercise your right of revocation, please deactivate this service in the Cookie Consent Tool provided on the website.
In connection with this website, the Google Signals service is also used as an extension of Google Analytics 4. With Google Signals, we can have Google create cross-device reports (the so-called "cross-device tracking"). If you have activated "personalised ads" in your Google account settings and linked your internet-enabled end devices to your Google account, Google can analyse usage patterns across devices and create database models based on this if you have given your consent to the use of Google Analytics 4 in accordance with Art. 6 para. 1 lit. a of the General Data Protection Regulation (GDPR). Here, the logins and device types of all website users who were logged into a Google account and carried out a conversion are taken into account. The data reveals, among other things, the device on which you clicked on an ad for the first time and the device on which the relevant conversion took place. We do not receive any personal data from Google, but merely statistics compiled on the basis of Google Signals. You have the option of deactivating the "personalised ads" function in the settings of your Google account and thus turning off the cross-device analysis in connection with Google Signals.
If you wish to do so, please follow the instructions provided on this page:
https://support.google.com/ads/answer/2662922?hl=en
For more information on Google Signals, please visit the following link:
https://support.google.com/analytics/answer/7532985?hl=en
We have concluded an order processing agreement with Google for our use of Google Analytics 4, which obligates Google to protect the data of our website users and not to pass it on to third parties.
So as to ensure the adherence to the European level of data protection, also in the event of any transfer of data from the EU or EEA to the USA and any potential further processing there, Google invokes the standard contractual clauses of the European Commission, all of which we have contractually agreed with Google.
For additional legal information on Google Analytics 4, including a copy of the aforementioned standard contractual clauses, please visit the following link: https://policies.google.com/privacy?hl=en
For details on the processing triggered by Google Analytics 4 and Google's handling of data from websites, please click here: https://policies.google.com/technologies/partner-sites?hl=en

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